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Privacy Policy is committed to protecting the privacy and security of your Personal Information through your relationship with Inc. This Policy explains the types of Personal Information we collect, how it is used and disclosed, and the steps we take to ensure your Personal Information is handled appropriately in the course of providing our fundraising and registration services.

For the purposes of this Policy, "" means

By providing Personal Information to, you agree and consent that we may collect, use, and disclose your Personal Information in accordance with this Policy. When you provide us with information about your team, group, relay, or other family members (above the age of 18), we expect you have obtained consent from them to do so and that they understand their information will be treated in accordance with this Policy. We expect you will not provide information to us about such individuals if you do not have their consent. Unless permitted by law, does not collect, use, or disclose Personal Information without consent.

What is Personal Information?

"Personal Information" means any information, recorded in any form, about an identified individual or an individual whose identity may be inferred or determined from such information, other than business contact information (e.g. name, title, business address). This Policy does not cover business contact information or aggregated data from which the identity of an individual cannot be determined. retains the right to use business contact information or aggregated data in any ethical way that it determines appropriate.

Who is responsible for protecting the Personal Information collected, used and disclosed by

Isabelle Fradette is the Privacy Officer for the organization and is responsible for ensuring compliance with the Personal Information Protection and Electronic Documents Act and with this Privacy Policy.

Why collects and uses Personal Information collects and uses Personal Information for the purposes of providing requested registration and fundraising services with respect to, for example, events, clubs, groups and charitable giving, and promoting's own services and those of its business partners, which includes:

  • communicating with you generally;
  • processing your purchases;
  • processing and keeping track of transactions and reporting back to you;
  • protecting against fraud or error;
  • providing product and services requested by you;
  • recommending products and services that believes will be of interest and provide value to you;
  • complying with legal and governmental requirements;
  • Any other purposes consistent with those listed above.

Personal Information about users of our services will be collected, to the extent possible, directly from the individual concerned. Unless permitted by law, no Personal Information is collected about an individual without first obtaining the consent of the individual to the collection, use and disclosure of that information. You can change your consent preferences at any time, upon providing reasonable, advance notice, by contacting To change your preferences, refer to the "How to contact us" section below.

When may disclose your Personal Information may disclose Personal Information when an individual has provided consent for the disclosure. For example, may disclose information in the following circumstances:

  • to process your purchases;
  • to protect against fraud or error;
  • we work closely with our affiliated businesses. In some cases, these businesses may operate stores at or sell offerings to you at In other cases, we operate online transaction sites, provide services, or sell product lines jointly with these businesses. We may also share your Personal Information with third party organizations in order to offer you a product or service. Any third party involved will be evident to you in the process, and we share customer information related to those transactions with that third party with your consent;
  • we also provide personal information about registrants/participants to the Event;

In the event sensitive Personal Information is provided to, we will not disclose such Personal Information unless it is required by law or we otherwise have your consent.

Where shares Personal Information with organizations that perform services on its behalf (e.g., to fulfil orders, deliver correspondence/packages, remove repetitive information from customer lists, analyze data, provide marketing assistance, process credit card payments, and provide customer services, etc.), we will require those service providers to use such information solely for the purposes of providing services to and to have appropriate safeguards for the protection of that Personal Information. However, where Personal Information is stored outside of Canada (e.g. the United States), it may be subject to the laws of that country and no contractual provision can override those laws. Similar to Canadian law, law enforcement agencies in the U.S. may obtain access to Personal Information but only where access is permitted by U.S. or Canadian law. Confidentiality and the security of information are key considerations for in any outsourcing arrangement to third parties, both inside and outside Canada.

Please note that there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where is obliged to disclose information without consent. Such circumstances may include where:

  • required or permitted by law or by order or requirement of a court, administrative agency or governmental tribunal;
  • believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group; or
  • the information is public.

Where obliged or permitted to disclose information without consent, will not disclose more information than is required.

We limit collection of your Personal Information through the website

We also receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses

In order to make your web experience with easier, certain services may use Cookies. When you view our website, we may store some information on your computer. uses cookies for authentication and control of access to the secure areas of its website; your username and password are stored in a cookie for your convenience. Cookies save your preferences while you are at our site so you do not have to fill out forms or other areas with information you may have already provided. This will be used to determine ways to improve our websites, products or services. For example, Cookies allow us to tailor a website to better match customer preferences.

With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions. If you block or otherwise reject our cookies, your use of may be limited.

We limit retention of your Personal Information only retains Personal Information for as long as is required to fulfil the purposes listed above or as otherwise required or permitted by law (e.g. record keeping requirements prescribed by the Canadian Revenue Agency for tax purposes).

We keep your Personal Information up to date and accurate keeps your Personal Information as up to date, accurate and relevant as is required for its intended use.

You may request access to the Personal Information we have on record in order to review and amend the information, as appropriate. In circumstances where your Personal Information has been provided by a third party, we will refer you to that party (e.g. credit bureaus). To access your Personal Information, refer to the "How to contact us" section below.

The security of your Personal Information is a priority for

We take steps to safeguard your Personal Information, regardless of the format in which it is held, including appropriate physical, procedural and technical security with respect to its offices and information storage facilities. For example, we use electronic security measures for computerized Personal Information such as password protection, database encryption and personal identification numbers. We also work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you enter.

Where shares Personal Information with organizations that perform services on its behalf, we will require those service providers to take the necessary precautions to protect the Personal Information.

What About Third-Party Advertisers and Links to Other Websites?

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection. You can access the Network Advertising Initiative at

We provide access to your Personal Information stored by endeavours to provide access to Personal Information within a reasonable time following your request. may decline to provide access to Personal Information in certain limited circumstances, including where permitted or required by law.

We respond to your questions, concerns and complaints about privacy will investigate all complaints and will take all reasonable steps to resolve privacy-related issues.

How to contact us:

If you have questions about access to your Personal Information or's collection, use, management or disclosure of Personal Information or if you wish to withdraw your consent please contact us by email to our Customer Relations Centre at; by calling our Customer Relations Centre at 1-866-6EVENTS; or by mail to the following address: Inc. Customer Relations
155 Colonnade Rd #17
Ottawa, ON K2E 7J5